Non-Discrimination Notice
Discrimination is against the law. Carelon Advanced Primary Care follows State and Federal civil rights laws. Carelon Advanced Primary Care does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.
Carelon Advanced Primary Care provides:
- Free aids and services to people with disabilities to help them communicate better, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio accessible electronic formats)
- Free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services prior to your appointment or if you are hearing or speech impaired, you may call 844-695-1161. Upon request, this document can be made available to you in braille, large print, audio cassette, or electronic form.
How to file a grievance
If you believe that Carelon Advanced Primary Care has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with Carelon’s Non Discrimination Coordinator. You can file a grievance by phone, in writing, in person, or electronically:
- By phone: Contact the Compliance Department at (279) 206-8638
- In writing: Fill out a complaint form or write a letter and send to:
MS-6170
Carelon Advanced Primary Care
12900 Park Plaza Drive, Suite 150 Cerritos, CA 90703
Electronically: Please submit your compliant to Jenna.Ratajczak@Carelon.com
OFFICE OF CIVIL RIGHTS –California Department of Health Care Services-California Residents Only
You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically:
- By phone: Call 916-440-7370. If you cannot speak or hear well, please call 711 (Telecommunications Relay Service)
- In writing: Fill out a complaint form or send a letter to:
Deputy Director, Office of Civil Rights
Department of Health Care Services
Office of Civil Rights
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413
Complaint forms are available at: http://www.dhcs.ca.gov/Pages/Language_Access.aspx - Electronically: Send an email to CivilRights@dhcs.ca.gov
OFFICE OF CIVIL RIGHTS – U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES
If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically:
- By phone: Call 1-800-368-1019. If you cannot speak or hear well, call TTY/TDD 1-800-537-7697
- In writing: Fill out a complaint form or send a letter to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201 - Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html
- Electronically: Visit the Office for Civil Rights Complaint Portal at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
This notice is available at https://www.carelonhealth.com
CONTACTING YOU
We, including our affiliates or vendors, might call or text you using an automated telephone dialing system and/or a prerecorded message. But we only do this in accordance with the Telephone Consumer Protection Act (TCPA). The calls may be to let you know about treatment options or other health-related benefits and services. If you do not want to be contacted by phone, just let the caller know and we won’t reach out this way in the future. You may also call toll-free at 1-844-203-3796 to place your phone number on our internal Do Not Call list.
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may provide email links to further facilitate communication between you and us. Information collected through email may be shared with our member services department, other associates, or third parties that perform services on our behalf. Unless otherwise noted, email through our website is not a completely secure and confidential means of communication. Non-encrypted email may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us.
WEB PRIVACY STATEMENT
Your privacy is very important to us and we will make every reasonable effort to safeguard any information we collect.
What information will we collect?
Information may be collected in the following ways on this website and Application:
- If we provide user account access, you may elect to establish an account so that you can gain additional access to online service applications, health tools, health information, subscriptions or other services where it is important for us to know who you are in order to best meet your needs. Providing personal information is always voluntary.
- We may use “cookies” to help us improve this website and Application by tracking your navigation habits and to store some of your preferences. A cookie is a small file created by a website or application to store information on your computer. Cookies do not allow websites or applications to gain access to other information on your computer. Once a cookie is saved on your computer, generally only the website or application that created the cookie can read it.
- An Internet Protocol (IP) address is a number that automatically identifies the computer or mobile device that you are using to access the Internet. The IP address enables our server to send you the site pages that you want to visit or the data you want to view. The IP address may disclose the server owned by your Internet Service Provider. We use your IP address to help diagnose problems with our server and to support our administration of this website and Application.
How will information be used?
Any personal information that you provide is used for the purpose for which you provide it. For example, if you email us for information, we may use your email address to respond to you.
We may also gather quantitative user information, such as the number of users and the pages or data accessed, in order to perform administrative, technical, hosting, or other functions that help us manage our website and Application and deliver new functionality to you. We do not sell, license, transmit, or disclose personal information that you provide to us to third parties except with the following exceptions:
- Upon your authorization;
- When such disclosure is necessary to allow us and our contractors or agents to carry out treatment, payment or health care operations; or
- When required or permitted by law.
Third parties
We may work with third-party service providers who may place third-party persistent cookies, web beacons, or similar technologies to collect anonymous information about the use of our websites and Applications. They are not permitted to collect any personal information, and this information will be solely used for web usage analysis for a better understanding of how you use our website Application, and/or to customize our content and advertising.
What if I don’t want information about me to be collected?
Providing personal information through this website or Application is optional. Personally identifiable information will not be collected from you without your knowledge and approval.
If you do not wish to have your activity on our website or Application tracked, you can opt-out at any time here to discontinue first party cookie tracking of your web activity.
You also have the choice to opt-out of third-party cookies, web beacons or similar technologies, if you do not want third-party service providers to collect your anonymous information for marketing purposes, visit the Network Advertising Initiative (NAI) website to perform the opt-out .
Additionally, you can direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your computer, tablet or smartphone through your Internet browser settings or other programs. You can also set your browser to refuse all cookies. Please note that some parts of this website or Application may not function properly or be available to you, if you refuse to accept a cookie or choose to disable the acceptance of cookies.
“Do Not Track” Signals
We do not respond to web browser “do not track” signals. As such, your navigation of our website and Application may be tracked as part of the gathering of quantitative user information described above. If you arrive at our website or Application by way of a link from a third-party application that does respond to “do not track” requests, the recognition of any “do not track” request you have initiated will end as soon as you reach our website or Application.
Linking to Other Sites
From time to time we will provide links to websites or applications not owned or controlled by us. We do this because we think the information might be of interest or use to you. A link to a third-party website or application does not constitute or imply endorsement by us. We cannot guarantee the quality or accuracy of information presented on third-party websites or applications. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of third-party websites or applications. We encourage you to review the privacy practices of any website or application you visit.
Questions
If you have questions regarding this policy, please email us at CarelonPrivacy@carelon.com.
This privacy statement is effective June 1, 2022. This privacy statement is subject to change. We encourage you to review it from time to time.
CONSUMER PRIVACY PROTECTION INFORMATION